Assistant Front Office Manager

On Target Executive Search, A Division Of On Target Staffing LLC; Malibu (CA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A prestigious hotel in Los Angeles is seeking a highly motivated Assistant Front Office Manager. This role involves managing front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. Candidates should have at least 2 years of supervisory experience in a luxury hotel setting. The position offers competitive pay and opportunities for growth in a vibrant hospitality environment.

Qualifications

• Minimum of 2 years of supervisory experience in a luxury hotel front office role.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English required; additional languages a plus.

Responsibilities

• Assist in managing daily front office operations.
• Supervise, coach, and motivate front office staff.
• Resolve guest complaints and handle escalated issues.
• Collaborate with other departments for seamless guest experiences.
• Maintain accurate records of room availability and billing processes.
• Ensure compliance with hotel policies and standards.

Skills

Excellent communication

Leadership

Customer service

Problem-solving

Attention to detail

Education

Degree or diploma in Hospitality Management

Tools

Property management systems (e.g., Opera, ALICE, PMS)

Microsoft Office

Job description

On Target Executive Search, A Division Of On Target Staffing LLC provided pay range

This range is provided by On Target Executive Search, A Division Of On Target Staffing LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$68.00/yr - $75,000.00/yr

Job Summary:

We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve.

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Key Responsibilities:

· Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.

· Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.

· Resolve guest complaints and handle escalated issues with professionalism and efficiency.

· Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.

· Maintain accurate records of room availability, guest accounts, and billing processes.

· Ensure compliance with all hotel policies, procedures, and brand standards.

· Assist in scheduling staff, managing payroll, and conducting performance evaluations.

· Support training and onboarding of new front office team members.

· Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.

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Qualifications:

· Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.

· Degree or diploma in Hospitality Management or related field preferred.

· Excellent communication, leadership, and customer service skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Fluency in English required; additional languages a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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