Assistant Front Office Manager

DC Global Talent Inc.; Town of Montana (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Subsidized colleague housing

Job summary

DC Global Talent Inc. seeks an experienced Front Office and Guest Relations Manager to oversee daily guest stay operations from arrival to departure. You will supervise and coach the Front Office team, drive guest satisfaction, and ensure SOP adherence and safety policies.

Responsibilities include revenue knowledge, upselling support, and cross-functional collaboration with Finance and third parties, plus providing coverage during peak times.

Qualifications

• 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel.
• Proficiency in hospitality revenue management, guest services, and team development.
• Previous customer service and reservations experience preferred.
• Strong leadership, interpersonal, and communication skills; fluent in written/verbal English.
• Proficient in Microsoft Office and Opera PMS.

Responsibilities

• Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
• Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
• Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
• Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
• Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
• Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
• Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies

Skills

Leadership

Guest services

Customer service

Reservations

English proficiency

Communication

Interpersonal skills

Team development

Hospitality revenue management

Tools

Opera PMS

Microsoft Office

Job description

• Housing: Eligible for subsidized colleague housing (based on availability)
• Relocation: Not offered for this role

Role Overview

Manages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.

• Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
• Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
• Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
• Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
• Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
• Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
• Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies

Required Qualifications

• 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel
• Proficiency in hospitality revenue management, guest services, and team development
• Previous customer service and reservations experience preferred
• Strong leadership, interpersonal, and communication skills; fluent in written/verbal English
• Proficient in Microsoft Office and Opera PMS

• Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.