Assistant General Manager – Luxury Hotel Guest Experience

Confidential; Beverly Hills (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

Confidential is seeking an Assistant General Manager for a premier luxury boutique hotel in Beverly Hills. You will oversee the guest experience and day-to-day operations, including front desk management, check-in/check-out processes, and guest inquiries.

The role is full-time and on-site with Wednesdays and Thursdays off and biweekly rotating hours; experience with Opera or Room Master is required to maintain high service standards.

Qualifications

• Experience in luxury hospitality required.
• Strong leadership and guest-service mindset.
• Ability to manage front desk operations and everyday hotel activities.

Responsibilities

• Oversee the guest experience and day-to-day hotel operations.
• Manage front desk, check-ins/check-outs, and guest inquiries.
• Drive upsell opportunities and maintain service standards.

Skills

Guest experience

Operations management

Upselling

Tools

Opera

Room Master

Job description

Confidential is seeking an Assistant General Manager for a premier luxury boutique hotel in Beverly Hills. You will oversee the guest experience and day-to-day operations, including front desk management, check-in/check-out processes, and guest inquiries.

The role is full-time and on-site with Wednesdays and Thursdays off and biweekly rotating hours; experience with Opera or Room Master is required to maintain high service standards.