Overnight Front Desk Agent - Luxury Hotel Guest Experience

Aman Group; New York (NY); Presencial; USD 43.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401K plan

Complimentary stays at Aman properties

Guest discounts at Aman New York

Wellness events

Descripción de la vacante

Aman New York is seeking an Overnight Front Office Agent to provide premium service to our guests and club members. You will handle check-ins/check-outs, manage guest movements, and maintain accurate guest histories while delivering Aman’s signature hospitality.

Proficiency in Windows tools and Opera PMS is preferred; English communication must be excellent. A luxury-hotel background and a proactive, guest-centric attitude are essential for success in this fast-paced, high-end environment in

Formación

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint; Opera PMS knowledge is preferred.

Responsabilidades

• Check-in and check-out of hotel guests and club members.
• Manage guest/club member movements, arrivals and departures.
• Maintain a clean, organized front office area and guest history database.
• Respond promptly and courteously to guest inquiries and feedback.
• Stay informed about NYC activities, directions, and transportation options.

Conocimientos

Communication skills

English proficiency

Computer literacy

Educación

Hotel school degree preferred

Herramientas

Opera PMS

Descripción del empleo

Aman New York is seeking an Overnight Front Office Agent to provide premium service to our guests and club members. You will handle check-ins/check-outs, manage guest movements, and maintain accurate guest histories while delivering Aman’s signature hospitality.

Proficiency in Windows tools and Opera PMS is preferred; English communication must be excellent. A luxury-hotel background and a proactive, guest-centric attitude are essential for success in this fast-paced, high-end environment in