Luxury Front Office Leader - Guest Experience

Andaz; San Diego (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Paid PTO

Medical health care

401k with company match

Family bonding time

Adoption assistance

Discounted and complimentary rooms

Free colleague meals

Discount parking

Job summary

Andaz San Diego, a Hyatt property, is seeking a Front Office Supervisor to lead the front desk team during shifts, ensuring smooth check-in/check-out and exceptional guest service in a luxurious lifestyle property.

You will coach team members, coordinate with Housekeeping and Engineering, and uphold Hyatt standards while maintaining a warm, inclusive environment. The role requires full availability, including mornings, evenings, overnights, weekends and holidays.

Qualifications

• 1–2 years hotel front office or guest services experience, preferably in lifestyle or luxury property.
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency with hotel systems (e.g., Opera) and Microsoft Office.
• Must have full schedule flexibility including mornings, evenings, overnights, weekends and holidays.

Responsibilities

• Lead daily front office operations including check-in/check-out, room assignments, and guest inquiries.
• Coordinate with Housekeeping, Engineering and other departments to ensure room readiness and guest satisfaction.
• Supervise Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts; provide coaching and feedback.
• Maintain compliance with Hyatt policies, document incidents and guest feedback, and assist with scheduling and reporting.

Skills

Interpersonal skills

Communication

Problem solving

Flexible schedule

Tools

Opera PMS

Job description

Andaz San Diego, a Hyatt property, is seeking a Front Office Supervisor to lead the front desk team during shifts, ensuring smooth check-in/check-out and exceptional guest service in a luxurious lifestyle property.

You will coach team members, coordinate with Housekeeping and Engineering, and uphold Hyatt standards while maintaining a warm, inclusive environment. The role requires full availability, including mornings, evenings, overnights, weekends and holidays.