Guest Service Agent - Luxury Alpine Resort

Auberge Resorts Collection; Colorado; Ibrido; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

401(k) plans with employer contrib.

Employee stay discounts

Descrizione del lavoro

Madeline Hotel & Residences, Auberge Collection, Telluride, seeks a Guest Service Agent to welcome guests and deliver seamless, personalized service across touchpoints.

You will handle check-in/check-out, answer inquiries, assist with reservations, coordinate with departments, and resolve issues to ensure memorable stays.

Minimum 1 year in a similar role and strong communication skills are required; competitive benefits are offered.

Competenze

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Mansioni

• Welcome guests upon arrival, facilitate check-in/out, provide room keys, and ensure accurate procedures.
• Address guest inquiries and requests, sharing information about services, attractions, and amenities.
• Manage room reservations, confirm details, and assist in assignments per guest preferences.
• Resolve guest issues promptly to enhance satisfaction.
• Act as a communication hub between guests and hotel departments, maintaining records.

Conoscenze

Interpersonal skills

Communication skills

Multitasking

Hotel systems familiarity

Formazione

1 year in a similar role

Strumenti

Hotel management systems

Descrizione del lavoro

Madeline Hotel & Residences, Auberge Collection, Telluride, seeks a Guest Service Agent to welcome guests and deliver seamless, personalized service across touchpoints.

You will handle check-in/check-out, answer inquiries, assist with reservations, coordinate with departments, and resolve issues to ensure memorable stays.

Minimum 1 year in a similar role and strong communication skills are required; competitive benefits are offered.