Luxury Guest Concierge & Bellperson

Pfister LLC; Milwaukee (WI); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts

401(k) employer match

Free meals during shifts

Room discounts at Marcus Hotels &

Job summary

The Pfister Hotel in Milwaukee is seeking a guest-focused team member to deliver gracious service in our premier luxury setting.

In this part-time, hourly role, you will warmly welcome guests, assist with luggage, and coordinate transportation while upholding The Pfister Hotel’s iconic standards.

Join Marcus Hotels & Resorts and enjoy benefits, discounts, and opportunities to grow within a storied property.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional, friendly, hospitality-focused demeanor.
• Ability to lift up to 50 pounds and perform physically demanding tasks.
• Ability to stand, walk, and work outdoors/in varying weather conditions.
• Flexible schedule including mornings, evenings, weekends, holidays.

Responsibilities

• Warmly welcome guests upon arrival and departure, providing exceptional service while assisting with luggage, directions, and hotel information to create a memorable first and last impression.
• Escort guests to their rooms, explain hotel amenities and services, and ensure a seamless and personalized arrival experience.
• Assist with transportation needs, including coordinating valet services, arranging taxis or rideshare transportation, and providing local recommendations and concierge-style support.
• Maintain the cleanliness, organization, and professional appearance of lobby, entrance, and guest service areas while upholding The Pfister Hotel's luxury hospitality standards.
• Respond promptly to guest requests and collaborate with Front Desk, Concierge, and Valet teams to ensure an outstanding guest experience and resolve concerns efficiently.

Skills

Guest service excellence

Communication skills

Professional demeanor

Job description

The Pfister Hotel in Milwaukee is seeking a guest-focused team member to deliver gracious service in our premier luxury setting.

In this part-time, hourly role, you will warmly welcome guests, assist with luggage, and coordinate transportation while upholding The Pfister Hotel’s iconic standards.

Join Marcus Hotels & Resorts and enjoy benefits, discounts, and opportunities to grow within a storied property.