Luxury Front Desk Supervisor | Guest Experience Lead

CoralTree Hospitality; Breckenridge (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Room discounts for team

Paid time off

401(k) with company match

Job summary

CoralTree Residence Collection is seeking a Front Desk Supervisor to lead daily guest-facing operations at Crystal Peak Lodge in Breckenridge, Colorado. This role oversees the front desk schedule seven days a week, handles guest check-ins and check-outs, and coordinates with housekeeping and maintenance to ensure rental-ready units and a seamless arrival experience.

You will train, supervise, and coach front desk agents, manage cash handling and end-of-shift audits, and support the Rental

Qualifications

• Three or more years of front desk or guest services experience, including at least one year in a lead or supervisor role.
• Hospitality leadership experience in a resort, vacation rental, or condominium-hotel environment preferred.
• Proven scheduling, training, and coaching skills.
• PMS proficiency. Track experience a strong plus.
• Cash handling, PCI compliance, and night audit experience.
• Outstanding interpersonal skills, calm under pressure, and a service-first mindset.

Responsibilities

• Build, manage, and adjust the front desk schedule seven days per week, scaling hours up in winter peak and down in shoulder seasons.
• Train and supervise front desk agents on CoralTree service standards, the SPROUT program, and property-specific guest journey touchpoints.
• Personally work front desk shifts including check-in, check-out, reservations, guest issue resolution, and concierge support.
• Manage cash, credit card processing, daily deposits, and end-of-shift audits with full accountability.
• Coordinate seamlessly with housekeeping and maintenance to deliver clean, rental-ready units at every arrival.
• Own the after-hours arrival communication process with the CoralTree Manager on Duty answering service, including accurate handoff of guest names, dates, units, and access codes.
• Support the Rental Program by capturing reservations, upselling, and answering owner-prospect inquiries.
• Maintain front desk operating supplies, collateral, and the lobby presentation to CoralTree brand standards.

Skills

Front desk experience

Leadership experience

PMS proficiency

Cash handling

Interpersonal skills

Job description

CoralTree Residence Collection is seeking a Front Desk Supervisor to lead daily guest-facing operations at Crystal Peak Lodge in Breckenridge, Colorado. This role oversees the front desk schedule seven days a week, handles guest check-ins and check-outs, and coordinates with housekeeping and maintenance to ensure rental-ready units and a seamless arrival experience.

You will train, supervise, and coach front desk agents, manage cash handling and end-of-shift audits, and support the Rental