Guest Experience Leader - Front Desk & Reservations

Crystal Creek Hospitality; Jackson (WY); On-site; USD 45,000 - 65,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Front Office Manager to oversee all front desk operations, including reservations, check-ins/outs, and guest follow-up. You will lead the front desk team, provide ongoing training, and ensure service standards are consistently met while delivering an exceptional guest experience.

You will manage staffing, budgeting, and collaboration with other departments to optimize operations and guest satisfaction, aligning with company culture and values.

Qualifications

• Minimum three years of front desk experience.
• Supervisory experience in a hotel setting.
• Excellent verbal and written communication skills.
• Proven ability to resolve guest problems quickly.
• Strong understanding of daily hotel operations and systems.
• Proficient in English; Spanish preferred.

Responsibilities

• Oversee front desk operations including reservations, check-ins and check-outs.
• Lead front desk team; handle scheduling, training and performance.
• Create weekly staffing plans and ensure optimal coverage.
• Maintain service standards and guest experience across shifts.
• Monitor guest accounts, room inventory and upsell opportunities at Lobby Market.
• Coordinate cross-functionally and uphold Crystal Creek Hospitality culture.

Skills

Front desk experience

Supervisory experience

Verbal and written communication

Guest problem solving

Hotel operations knowledge

English proficiency

Spanish preferred

Tools

Property Management System (PMS)

Job description

Crystal Creek Hospitality is seeking a Front Office Manager to oversee all front desk operations, including reservations, check-ins/outs, and guest follow-up. You will lead the front desk team, provide ongoing training, and ensure service standards are consistently met while delivering an exceptional guest experience.

You will manage staffing, budgeting, and collaboration with other departments to optimize operations and guest satisfaction, aligning with company culture and values.