Front Desk Concierge: Reservations & Guest Services

Guest Services; Breckenridge (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Guest Services in Breckenridge, Colorado is seeking a Front Desk Agent to handle check-in/out, reservations, and multi-line switchboard. You will assist guests and vendors with courteous service, manage room assignments, quotes, and upsell where appropriate, and coordinate with housekeeping.

The role requires strong customer service, clerical skills, computer proficiency and the ability to balance cash and process payments accurately, while maintaining safety and professionalism in a fast-paced

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and ability to multitask.
• Computer proficiency.
• Demonstrated ability to interact with a wide variety of people; ability to organize and coordinate multiple priorities; ability to learn and develop new skills; problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and communications skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Typing

Filing

Cash handling

Multi-tasking

Office equipment

Interpersonal skills

Education

High School Diploma preferred

Tools

Reservations system

POS system

Job description

Guest Services in Breckenridge, Colorado is seeking a Front Desk Agent to handle check-in/out, reservations, and multi-line switchboard. You will assist guests and vendors with courteous service, manage room assignments, quotes, and upsell where appropriate, and coordinate with housekeeping.

The role requires strong customer service, clerical skills, computer proficiency and the ability to balance cash and process payments accurately, while maintaining safety and professionalism in a fast-paced