Luxury Front Desk Agent — Guest Experience Leader

Crystal Peak Lodge; Breckenridge (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life and disability insurance

Room discounts for team

Paid time off and sick leave

401(k) with Fidelity

Colorado FAMLI

Job summary

CoralTree Residence Collection is seeking a Front Desk Agent in Breckenridge, CO to warmly greet arriving guests and assist with check-in/check-out, while promoting hotel services and amenities. You will provide information and create authentic experiences for guests in a premium resort setting.

Responsibilities include handling inquiries, resolving issues, and collaborating with colleagues to relay guest feedback.

Qualifications

• Flexibility to adapt to a demanding schedule with varying workdays and hours.
• Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• A passion for serving others and creating exceptional guest experiences is essential.
• Strong verbal and written communication abilities, including legible and grammatically correct writing.
• Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Responsibilities

• Welcome guests with enthusiasm and warmth, assisting with check-in and check-out.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit.
• Create memorable experiences through a warm personality and ability to relate to guests and associates.
• Take initiative to resolve guest complaints, fostering loyalty and satisfaction.
• Share knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment with accuracy.

Skills

Flexibility

Experience

People skills

Communication

Multi-tasking

Job description

CoralTree Residence Collection is seeking a Front Desk Agent in Breckenridge, CO to warmly greet arriving guests and assist with check-in/check-out, while promoting hotel services and amenities. You will provide information and create authentic experiences for guests in a premium resort setting.

Responsibilities include handling inquiries, resolving issues, and collaborating with colleagues to relay guest feedback.