Luxury Front Desk Leader – Guest Experience

Fairmont; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fairmont New Orleans is hiring a Front Office Manager to lead guest services and front desk operations in a luxury hotel setting. You will drive service standards, manage staff performance, and collaborate across departments to deliver a seamless guest experience.

The role requires strong leadership, hospitality expertise, and a track record of improving service levels in a fast-paced environment, with flexibility for overnight coverage as needed.

Qualifications

• Minimum 2 years experience in a Hotel leadership role.
• Proficient with property management systems and MS Office.
• Dynamic and adaptable leader with strong communication skills.
• Committed to high guest service standards.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Ensure guest satisfaction and quality standards, developing new systems as needed.
• Oversee recruitment, training and development of Front Office staff.
• Coordinate with other departments to ensure top guest service.

Skills

Property management

Leadership

Customer service

Communication

Education

Hospitality diploma

Tools

PROPERTYmanager

Job description

Fairmont New Orleans is hiring a Front Office Manager to lead guest services and front desk operations in a luxury hotel setting. You will drive service standards, manage staff performance, and collaborate across departments to deliver a seamless guest experience.

The role requires strong leadership, hospitality expertise, and a track record of improving service levels in a fast-paced environment, with flexibility for overnight coverage as needed.