Lead Concierge

Stratton Amenities; United States; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Chicago, United States, is seeking a dynamic Front Desk Supervisor to lead a concierge team and act as the primary liaison between the Property Manager and staff. The role emphasizes exceptional service for residents and guests, with a focus on creating exemplary experiences.

The candidate will oversee scheduling, payroll, SOP development, and ongoing staff coaching, while maintaining high standards of professionalism and appearance.

Qualifications

• A passion for delivering exceptional service and hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving and leadership abilities.
• A sense of pride and ownership in the position and property.
• Ability to respond quickly and genuinely to residents’ and guests’ requests.
• At least five years of hospitality experience.
• Exceptional interpersonal skills and guest service abilities.
• Organized, proactive, productive, and self-motivated with a positive attitude.
• Ability to maintain a neat and professional appearance.
• Ability to think clearly and make concise decisions under pressure.

Responsibilities

• Act as the face of the property and leading by example.
• Facilitate communication between the property manager and the concierge team.
• Exceed expectations by providing anticipatory service and smooth accommodations.
• Address resident concerns and complaints promptly and professionally.
• Conduct weekly meetings with the property manager to identify areas for improvement.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals.
• Develop and implement new SOPs to continually improve concierge operations.
• Foster a positive work culture and environment.
• Enforce uniform and grooming standards.
• Participate in monthly regional director calls.

Skills

Leadership

Communication

Problem-solving

Guest service

Organizational skills

Proactive

Appearance

Decision making

Hospitality experience

Job description

Chicago, United States | Posted on 08/31/2026

Stratton Amenities, a provider of luxury front deskconcierge services for high-end apartments and condominiums, is seeking adynamic Front Desk Supervisor to join our team. We are dedicated to creating anunparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor will be responsible for leading adedicated team of concierge ambassadors, acting as the primary liaison betweenthe Property Manager and the concierge team, and ensuring the delivery ofexceptional service to our residents, guests, and prospects. The idealcandidate will have a passion for hospitality and a commitment to creatingexemplary experiences.

Key Responsibilities:

• Act asthe face of the property and leading by example
• Facilitatecommunication between the property manager and the concierge team
• Exceedexpectations by providing anticipatory service and smooth accommodations
• Addressresident concerns and complaints promptly and professionally
• Conductweekly meetings with the property manager to identify areas forimprovement
• Manageteam schedules and oversee weekly payroll
• Holdmonthly staff meetings and conduct one-on-one meetings with each associateto set performance goals
• Implementand enforce accountability measures, disciplinary action, and performancecoaching
• Developand implement new SOPs to continually improve concierge operations
• Fostera positive work culture and environment
• Enforceuniform and grooming standards
• Participatein monthly regional director calls

Position Requirements:

• Apassion for delivering exceptional service and hospitality
• Excellentverbal and written communication skills
• Strongproblem-solving and leadership abilities
• Asense of pride and ownership in the position and property
• Abilityto respond quickly and genuinely to residents’ and guests’ requests
• Atleast five years of hospitality experience
• Exceptionalinterpersonal skills and guest service abilities
• Organized,proactive, productive, and self-motivated with a positive attitude
• Abilityto maintain a neat and professional appearance
• Abilityto think clearly and make concise decisions under pressure

Other Responsibilities:

• Buildrapport and relationships with residents
• Logresident packages accurately, ensure timely delivery, and conduct packageinventory audits
• Monitorlobby and surveillance cameras and patrol property to ensure residentsafety and security
• Assistin scheduling and completing amenities’ requests
• Escortindividuals as necessary
• Walkthe premises to ensure the highest standards are being met
• Performall other duties as assigned by the property manager or per property SOP’s
• Flexibilityto work nights, weekends, and holidays

Qualifications:

• Leadershipand supervisory skills and experience
• Trainingand development experience
• Exceptionallyenthusiastic and positive individual
• 2years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2years’ experience in a busy luxury retail environment

Musthave experience delivering exceptional service

Pay range: $22 –$23 per hour

Benefits include health, dental, and vision insurance, paid sick leave,and paid time off.

Stratton Amenities is an equal opportunity employer. Webelieve in the power of diversity and inclusion in creating connections andfostering a culture of service.