Lead Concierge

Stratton Amenities; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Chicago, IL is seeking a dynamic Front Desk Supervisor to lead a concierge team and partner with the Property Manager to deliver exceptional service for residents and guests. The role emphasizes hospitality excellence, proactive leadership, and hands-on supervision of daily operations.

The ideal candidate brings a passion for service, at least five years in hospitality or upscale settings, and strong communication skills to foster a positive environment and ensure smooth

Qualifications

• Proven leadership and supervisory experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and guest service abilities.

Responsibilities

• Lead a team of concierge ambassadors and act as liaison with the Property Manager.
• Oversee team schedules and weekly payroll.
• Conduct weekly and monthly meetings to drive performance and SOP improvements.
• Maintain high standards of appearance and behavior on property.
• Respond promptly to resident and guest requests and concerns.

Skills

Leadership

Communication

Problem-solving

Staff development

Job description

Chicago, United States | Posted on 08/31/2026

Stratton Amenities, a provider of luxury front deskconcierge services for high-end apartments and condominiums, is seeking adynamic Front Desk Supervisor to join our team. We are dedicated to creating anunparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor will be responsible for leading adedicated team of concierge ambassadors, acting as the primary liaison betweenthe Property Manager and the concierge team, and ensuring the delivery ofexceptional service to our residents, guests, and prospects. The idealcandidate will have a passion for hospitality and a commitment to creatingexemplary experiences.

Key Responsibilities:

• Act asthe face of the property and leading by example
• Facilitatecommunication between the property manager and the concierge team
• Exceedexpectations by providing anticipatory service and smooth accommodations
• Addressresident concerns and complaints promptly and professionally
• Conductweekly meetings with the property manager to identify areas forimprovement
• Manageteam schedules and oversee weekly payroll
• Holdmonthly staff meetings and conduct one-on-one meetings with each associateto set performance goals
• Implementand enforce accountability measures, disciplinary action, and performancecoaching
• Developand implement new SOPs to continually improve concierge operations
• Fostera positive work culture and environment
• Enforceuniform and grooming standards
• Participatein monthly regional director calls

Position Requirements:

• Apassion for delivering exceptional service and hospitality
• Excellentverbal and written communication skills
• Strongproblem-solving and leadership abilities
• Asense of pride and ownership in the position and property
• Abilityto respond quickly and genuinely to residents’ and guests’ requests
• Atleast five years of hospitality experience
• Exceptionalinterpersonal skills and guest service abilities
• Organized,proactive, productive, and self-motivated with a positive attitude
• Abilityto maintain a neat and professional appearance
• Abilityto think clearly and make concise decisions under pressure

Other Responsibilities:

• Buildrapport and relationships with residents
• Logresident packages accurately, ensure timely delivery, and conduct packageinventory audits
• Monitorlobby and surveillance cameras and patrol property to ensure residentsafety and security
• Assistin scheduling and completing amenities’ requests
• Escortindividuals as necessary
• Walkthe premises to ensure the highest standards are being met
• Performall other duties as assigned by the property manager or per property SOP’s
• Flexibilityto work nights, weekends, and holidays

Qualifications:

• Leadershipand supervisory skills and experience
• Trainingand development experience
• Exceptionallyenthusiastic and positive individual
• 2years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2years’ experience in a busy luxury retail environment

Musthave experience delivering exceptional service

Pay range: $22 –$23 per hour

Benefits include health, dental, and vision insurance, paid sick leave,and paid time off.

Stratton Amenities is an equal opportunity employer. Webelieve in the power of diversity and inclusion in creating connections andfostering a culture of service.