Overnight Front Desk Agent - The Willard InterContinental Washington

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

The Willard InterContinental Washington is seeking an Overnight Front Desk Agent to warmly welcome guests, manage check-ins and payments, and provide local recommendations in Washington, DC. You will be the frontline ambassador for IHG Rewards Club members and guests, ensuring a seamless, personalized stay around the clock.

Ideal candidates communicate clearly, resolve issues calmly, and stay tech‑savvy with daily hotel systems.

Qualifications

• Excellent communication skills and empathy towards guests’ concerns
• Strong problem-solving skills and ability to turn issues into memorable experiences
• Fluency in English; additional local language skills are a plus but not essential
• Literate and tech-savvy – basic math, reading, writing and computer use

Responsibilities

• Greet guests warmly and start memorable experiences with a friendly welcome
• Acknowledge IHG Rewards Club members and returning guests in person or by phone
• Handle guest bookings payments and manage check-ins/check-outs smoothly
• Anticipate guests’ needs and provide tailored recommendations
• Be the primary contact for guests’ questions, billing issues, and restaurant referrals
• Assist in running overnight reports

Skills

Communication

Problem-solving

English Fluency

Tech literacy

Job description

Overnight Front Desk Agent - The Willard InterContinental Washington

Hotel Brand: InterContinental

Location: United States, DC, Washington

Hotel: IC - The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, and has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world’s business, cultural, social and political sectors.

About the Overnight Front Desk Agent position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Overnight Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
• Assisting in running the overnight reports

Qualifications

• Excellent communication skills – approachable and empathetic toward guests’ concerns and compliments
• Strong problem-solving skills – turning issues into opportunities for great guest memories
• Fluency in English; additional local language skills are a plus but not essential
• Literate and tech-savvy – proficient in reading, writing, basic math, and computer usage

Compensation

Hourly pay rate: $26.79. This rate is only applicable for jobs to be performed in Washington, DC.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.

Equal Opportunity & Accommodations

IHG is an equal opportunity employer. We provide equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

If you require reasonable accommodation during the application process, please let us know.