Guest Experience Concierge - Luxury Hotel Front Desk

Socket.dev; Washington (District of Columbia); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Uniform provided

Job summary

InterContinental Washington DC – The Wharf, a luxury hotel on DC’s Wharf waterfront, seeks a Front Desk Agent to greet guests, handle bookings, payments, and check-in/out with efficiency and warmth.

You’ll welcome diverse guests, acknowledge rewards members, and provide local insights while solving issues and delivering personalized recommendations. The role includes a competitive benefits package and a supportive team culture.

Qualifications

• Communication skills to handle concerns and compliments.
• Strong problem-solving to turn issues into memorable experiences.
• Fluency in the local language; extra languages a plus.
• Literate and tech-savvy with basic math and computer skills.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication skills

Problem-solving

Fluency in local language

Literate and tech-savvy

Job description

InterContinental Washington DC – The Wharf, a luxury hotel on DC’s Wharf waterfront, seeks a Front Desk Agent to greet guests, handle bookings, payments, and check-in/out with efficiency and warmth.

You’ll welcome diverse guests, acknowledge rewards members, and provide local insights while solving issues and delivering personalized recommendations. The role includes a competitive benefits package and a supportive team culture.