Luxury Front Desk & PBX Specialist

The Whitley; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Job summary

The Whitley in Buckhead is seeking a Front Desk/Guest Services professional to support the Front Office and ensure superior guest service. You will field guest requests by phone, assist with arrivals and departures, and coordinate front desk activities with a positive, professional demeanor.

You will handle check-in/out, verify guest information, and promote the hotel's programs. The role requires clear communication, responsiveness, and a calm approach during busy periods.

Qualifications

• Hotel experience preferred.
• Ability to deal with internal and external guests with diplomacy and resolve conflicts.
• Ability to stand and move around the front office and perform tasks with or without accommodation.
• Ability to input and access information using a moderately complex computer system.
• Strong verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Promptly answer telephone calls and greet callers with a positive, clear voice.
• Direct calls to the appropriate extension and transcribe messages.
• Input and retrieve messages from the computer system.
• Complete registration by verifying guest information, room rate, and payment details.
• Promote HEI Hotels and Resorts and brand programs to guests.
• Assist with check-in/out and provide welcome, friendly service.

Skills

Hotel experience preferred

Communication skills

Front desk environment

Job description

The Whitley in Buckhead is seeking a Front Desk/Guest Services professional to support the Front Office and ensure superior guest service. You will field guest requests by phone, assist with arrivals and departures, and coordinate front desk activities with a positive, professional demeanor.

You will handle check-in/out, verify guest information, and promote the hotel's programs. The role requires clear communication, responsiveness, and a calm approach during busy periods.