Five-Star Front Desk & PBX Agent (Upsell Eligible)

Omni Hotels & Resorts; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Asheville is looking for a Front Desk Agent/PBX Operator to provide a welcoming experience to guests. The role involves managing check-ins and check-outs, addressing guest inquiries, and ensuring satisfaction throughout the stay. Ideal candidates should have excellent communication skills and be available for flexible scheduling including weekends. This position promises a dynamic work environment with ample growth opportunities.

Qualifications

• Available for weekends, holidays, mornings, and evenings.
• Prior customer service experience preferred.
• Ability to communicate clearly in English.

Responsibilities

• Process guest check-ins and check-outs.
• Provide information about the hotel and local area.
• Document guest requests and complaints.

Skills

Customer service

Verbal communication

Attention to detail

Job description

A luxury hotel chain in Asheville is looking for a Front Desk Agent/PBX Operator to provide a welcoming experience to guests. The role involves managing check-ins and check-outs, addressing guest inquiries, and ensuring satisfaction throughout the stay. Ideal candidates should have excellent communication skills and be available for flexible scheduling including weekends. This position promises a dynamic work environment with ample growth opportunities.