Luxury Front Desk & PBX Agent (Part-Time)

BENCHMARK; United States; On-site; USD 19,000 - 30,000; Part time

Job summary

Pyramid Global Hospitality is seeking a Front Desk/PBX Operator at the Arizona Biltmore in Phoenix. This part-time role requires you to answer hotel calls, direct guests to extensions or rooms, and relay information clearly to ensure smooth operations.

Shifts run days, nights, weekends, and holidays from 6:30am to 11pm, with opportunities to handle emergencies and coordinate with hotel management as needed.

Qualifications

• Education: High School graduate or equivalent.
• Experience: Prior customer service experience, required.
• Cash handling experience preferred.
• Luxury hotel experience preferred.
• Front Desk experience preferred.

Responsibilities

• Answer calls originating from external and internal sources.
• Direct caller to appropriate extension or room.
• Verify last name of guest for all room calls.
• Assist guests with directions or other required information.
• Communicate messages with proper grammar and spelling.
• Document emergencies and coordinate with hotel staff as needed.

Skills

Customer service

Cash handling

Front desk

Luxury hotel experience

Education

High School diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk/PBX Operator at the Arizona Biltmore in Phoenix. This part-time role requires you to answer hotel calls, direct guests to extensions or rooms, and relay information clearly to ensure smooth operations.

Shifts run days, nights, weekends, and holidays from 6:30am to 11pm, with opportunities to handle emergencies and coordinate with hotel management as needed.