Front Desk/PBX Operator (Part-Time) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 17,000 - 28,000; Part time

Job summary

The Arizona Biltmore, a Pyramid Global Hospitality property in Phoenix, seeks a Front Desk/PBX Operator to greet guests, answer calls, and coordinate with hotel staff. This role supports guest services and security for a luxury environment.

This is a part-time position; availability to work days, nights, weekends, and holidays is required. Ideal candidates have high school or equivalent, strong customer service, and previous front desk or luxury hotel experience.

Qualifications

• Experience in customer service is required.
• Cash handling experience is preferred.
• Experience in luxury hotels is preferred.
• Prior Front Desk experience is preferred.

Responsibilities

• Answer calls from external and internal sources.
• Direct caller to the appropriate extension or room and verify guest last name.
• Assist guests with directions or required information.
• Document emergencies and coordinate with hotel management and security as needed.
• Direct hotel staff to assist guests and communicate effectively.

Skills

Customer Service

Cash Handling

Front Desk

Luxury Hotel Experience

Education

High School graduate or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels https://www.benchmarkresortsandhotels.com, a collection of distinctive independent properties; Axiom Hospitality https://www.axiomhospitality.com/, our European hotel management company; and PYRAMIDWORKS https://www.pyramidworks.com/, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-on collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid’s travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

This position is eligible for upsell incentives.

As a Front Desk/PBX Operator, you would be responsible for answering the hotel telephone and directing calls to the appropriate extension or room and providing clear and timely communication with guests regarding hotel information and emergencies. Also responsible for contacting hotel executives and city services in cases of emergency.

Essential Functions

• Answer calls originating from external and internal sources.
• Direct caller to appropriate extension or room. Verify last name of guest for all room calls.
• Assist guests with directions or other required information.
• Communicate to callers in a clear and concise manner. Communicate messages using proper grammar and spelling. Verify names and telephone numbers.
• Direct hotel staff to assist guests, upon request.
• Properly handle all incoming urgent matters or emergencies for the guests and hotel.
• Work with hotel management and/or security in order to calmly direct appropriate action.
• Appropriately document all emergencies.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a part-time position, and you must have availability to work days, nights, weekends, and holidays. Shifts will vary and are between the hours of 6:30am-11pm.

What are we looking for?

EDUCATION

• High School graduate or equivalent

EXPERIENCE

• Prior customer service experience, required
• Experience with handling cash, preferred
• Prior luxury hotel experience, preferred
• Prior Front Desk experience, preferred

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.