Front Desk Agent - Doubletree Phoenix Midtown

Mr C. Hotels; Phoenix (AZ); On-site; USD 20,664 - 26,174; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and support pre-registration and reservations. The role emphasizes accuracy in posting charges and upholding hotel standards in a fast-paced environment.

You will handle cash and card transactions, maintain reservations with special requests, and apply correct rates and discounts. Strong teamwork and communication are essential, with flexibility to work nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team player who provides great experiences for guests.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours).
• Occasional standing and walking; fine motor skills and keyboarding.
• Ability to lift and move 10–25 pounds as needed.
• Effective verbal and written communication.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post all charges accurately and promptly.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash handling including cash, checks and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Teamwork

Communication skills

Cash handling

Job description

Front Desk Agent - Doubletree Phoenix Midtown

#26-2405

Phoenix, Arizona, United States

Location Description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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