Front Desk & PBX Specialist — Part-Time, Luxury Hotel

BENCHMARK; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Pyramid Global Hospitality's Arizona Biltmore in Phoenix is hiring a part-time Front Desk/PBX Operator to answer hotel calls, direct guests, and provide accurate information about services and emergencies.

You will work days, nights, weekends, and holidays; prior customer service and cash handling experience are required, with a preference for luxury hotel front desk exposure. This role emphasizes clear communication and guest satisfaction.

Qualifications

• Experience in customer service, cash handling, and front desk operations.
• Experience in luxury hotels is preferred.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Answer calls originating from external and internal sources.
• Direct callers to the appropriate extension or room and provide information.
• Communicate messages with clear grammar and timing; assist guests with directions.
• Coordinate with hotel staff and security for emergencies and incidents.

Skills

Customer service

Cash handling

Front desk

Luxury hotel

Education

High School diploma

Job description

Pyramid Global Hospitality's Arizona Biltmore in Phoenix is hiring a part-time Front Desk/PBX Operator to answer hotel calls, direct guests, and provide accurate information about services and emergencies.

You will work days, nights, weekends, and holidays; prior customer service and cash handling experience are required, with a preference for luxury hotel front desk exposure. This role emphasizes clear communication and guest satisfaction.