Luxury Front Office Leader - Elevate Guest Experience

Ogden Cap; Washington (District of Columbia); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Personal Days

Sick Days

401k Match

Medical Plan Offerings

Flexible Spending Account

HSA for Qualified Medical Plan

Tuition Reimbursement

Parental Leave

Life Insurance

Disability Insurance (Short/Long-Term)

Employee Assistance Program

Discounted Gym Membership

Job summary

The Jefferson, Washington DC is seeking a Front Office Manager to lead day-to-day Front Office operations and drive flawless guest service. You will coach, mentor and schedule a diverse team to exceed standards, while coordinating with Housekeeping, In-Room Dining and Engineering to maximize guest satisfaction.

Reporting to the Director of Rooms, you will monitor guest feedback, prepare pre-shift briefings, and ensure staffing aligns with budget and service goals.

Qualifications

• Luxury hotel experience is required.
• 2 years as a department head in front office operations.
• Flexibility to work evenings, weekends and holidays.
• Proven ability to lead a multicultural team and deliver exemplary service.
• Excellent presentation and strong communication skills.
• College degree preferred.

Responsibilities

• Oversee a 24/7 Front Office operation and ensure standards of excellence.
• Coach, train, and correct behaviors in a proactive, positive manner.
• Develop and mentor lower level management to provide leadership and motivation.
• Monitor guest satisfaction and improve experiences through analysis and changes.
• Manage schedules, payroll, and departmental duties within budget and cost controls.
• Handle arrivals, departures, guest issues and complaints.

Skills

Leadership

Guest-centric

Communication

Scheduling

Budgeting

Team leadership

Education

College Degree preferred

Job description

The Jefferson, Washington DC is seeking a Front Office Manager to lead day-to-day Front Office operations and drive flawless guest service. You will coach, mentor and schedule a diverse team to exceed standards, while coordinating with Housekeeping, In-Room Dining and Engineering to maximize guest satisfaction.

Reporting to the Director of Rooms, you will monitor guest feedback, prepare pre-shift briefings, and ensure staffing aligns with budget and service goals.