Front Desk Manager

Ogden Cap; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401k Match

Medical Plan

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness Reimbursement

Parental Leave

Job summary

The Jefferson in Washington, D.C. is seeking a Front Desk Manager to oversee day-to-day front office operations and deliver flawless guest service.

You will support scheduling, payroll, staff coaching, and coordination with other departments to elevate guest satisfaction in a luxury setting. Ideal candidates bring luxury-hotel experience, strong leadership and communication skills, and a flexible schedule that includes evenings, weekends, and holidays.

Qualifications

• Experience in a luxury hotel environment or similar high-end service setting.
• Flexibility to work evenings, weekends, holidays as needed.
• Ability to lead a multicultural team with strong people skills.
• Strong verbal and written communication, professional presentation.
• College degree or equivalent hospitality education preferred.

Responsibilities

• Assist Front Office Manager with scheduling, payroll, and departmental duties.
• Coach, train, and counsel guest service staff to ensure outstanding service.
• Manage arrivals/departures and resolve guest issues and complaints.
• Allocate staff for daily events; monitor lobby traffic and staffing levels.
• Oversee front office operations, room assignments, and hotel standards.
• Lead daily pre-shift briefings and participate in staff development.
• Coordinate with Housekeeping, In-Room Dining and Engineering for guest satisfaction.
• Attend morning briefings to review arrivals and special requests.

Skills

Leadership

Communication

Presentation

Education

College degree

Job description

Salary Range: $70,000.00 To $80,000.00 Annually

The Jefferson in Washington D.C. is currently recruiting for a Front Desk Manager to join our highly acclaimed and award-winning hotel.

The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that take our guests experience beyond expectation.

The position of Front Desk Manager provides support to the Front Office Management in overseeing the day-to-day operations and implementing processes and procedures within the department so that the guest’s experience is enhanced by flawless service. Additional responsibilities include but are not limited to:

• Assist the Front Office Manager with scheduling, payroll, and other departmental duties.
• Supports, trains, coaches, corrects, and counsels to guest service staff.
• Handle arriving and departing guests as well as guest issues and complaints.
• Assign and instruct Guest Service Agents, Call Center and Butlers an all daily events. Monitor lobby traffic to make staffing adjustments accordingly.
• Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings. Assist in the training and development of new team members.
• Coordinate activities with other hotel departments, specifically Housekeeping, In Room Dining and Engineering, in order to facilitate increased levels of communication and guest satisfaction.
• Attend morning briefing to outline arrivals and special requests.

Qualifications include:

• Previous relevant experience in a luxury hotel.
• This position requires scheduling flexibility to include working evenings, overnights, weekends, and/or holidays.
• A demonstrated ability to lead a multicultural team is essential as well as passion for service.
• Excellent presentation and strong communication skills are desired.
• College Degree preferred

Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

• Paid Time Off
• 401k Match
• 3 Medical Plan Offerings with generous employer contributions
• Flexible Spending Account
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• Wellness Reimbursement
• 4 Weeks of Paid Parental Leave
• Tuition Reimbursement
• Identity Theft Protection
• Pet Insurance

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.