Front Office Manager

Ogden Cap; Washington (District of Columbia); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Personal Days

Sick Days

401k Match

Medical Plan Offerings

Flexible Spending Account

HSA for Qualified Medical Plan

Tuition Reimbursement

Parental Leave

Life Insurance

Disability Insurance (Short/Long-Term)

Employee Assistance Program

Discounted Gym Membership

Job summary

The Jefferson, Washington DC is seeking a Front Office Manager to lead day-to-day Front Office operations and drive flawless guest service. You will coach, mentor and schedule a diverse team to exceed standards, while coordinating with Housekeeping, In-Room Dining and Engineering to maximize guest satisfaction.

Reporting to the Director of Rooms, you will monitor guest feedback, prepare pre-shift briefings, and ensure staffing aligns with budget and service goals.

Qualifications

• Luxury hotel experience is required.
• 2 years as a department head in front office operations.
• Flexibility to work evenings, weekends and holidays.
• Proven ability to lead a multicultural team and deliver exemplary service.
• Excellent presentation and strong communication skills.
• College degree preferred.

Responsibilities

• Oversee a 24/7 Front Office operation and ensure standards of excellence.
• Coach, train, and correct behaviors in a proactive, positive manner.
• Develop and mentor lower level management to provide leadership and motivation.
• Monitor guest satisfaction and improve experiences through analysis and changes.
• Manage schedules, payroll, and departmental duties within budget and cost controls.
• Handle arrivals, departures, guest issues and complaints.

Skills

Leadership

Guest-centric

Communication

Scheduling

Budgeting

Team leadership

Education

College Degree preferred

Job description

$90,000.00 To $98,000.00 Annually

The Jefferson, Washington DC is currently recruiting for a Front Office Manager to join our team at our award winning hotel. The Jefferson, Washington DC has been named one of the top hotels in Washington, DC. This is an exciting opportunity for someone who is interested in growing within a hospitality setting that finds delight in the details that take our guests experience beyond expectations.

Job Overview:

The position of Front Office Manager reports to the Director of Rooms and oversees the day-to-day operations and implementing processes and procedures within the entire Front Office department so that the guest’s experience is enhanced by flawless service. Additional responsibilities include but are not limited to:

• Oversee the functioning of a 24/7 Front Office operation and ensure that the department adheres to standards of excellence and to the guidelines set forth in the employee handbook and hotel policies and procedures.
• Must have the ability to coach, train, and correct behaviors in a proactive, positive manner when needed.
• Responsible for developing and mentoring lower level management to provide positive and effective leadership and motivation for team members to successfully deliver flawless service to our guests.
• A passion and ability to be highly guest-centric by monitoring guest satisfaction and strategizing ways to enhance their experiences through results-oriented analysis and process improvement.
• Manage schedules, payroll, and other departmental duties in line with budgeting and cost controls while maintaining unparalleled service standards.
• Handle arriving and departing guests as well as guest issues and complaints.
• Manages the Guest Service Agents, Concierge, Bell/Door/Valets, Night Auditors, and all daily events. Monitor lobby traffic and make staffing adjustments accordingly.
• Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings.
• Coordinate activities with other hotel departments (specifically Housekeeping, In Room Dining and Engineering) in order to facilitate increased levels of communication and both employee and guest satisfaction.

Qualifications include:

• Previous relevant experience in a luxury hotel is a must.
• 2 years as a department head in front office operations.
• This position requires scheduling flexibility to include working evenings, weekends, and/or holidays.
• A demonstrated ability to lead a multicultural team is essential as well as passion for service.
• Excellent presentation and strong communication skills are desired.
• College Degree preferred

Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

• Paid Time Off
• 3 Personal Days
• 7 Sick Days
• 401k Match
• 3 Medical Plan Offerings with generous employer contributions
• Flexible Spending Account
• HSA for Qualified Medical Plan
• Tuition Reimbursement
• 4 Weeks Paid Parental Leave
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• Discounted Gym Membership

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.