Luxury Front Desk Manager — Lead Guest Experience

ARRIVE Hotel Austin; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k)

PTO

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

ARRIVE Austin is seeking a Front Desk Manager to lead the day-to-day guest experience, mentoring Front Desk Agents and Night Auditors, and acting as Manager on Duty. You’ll partner with the GM on operations, training, and ensuring service standards across the property.

Join a boutique hotel team focused on luxury hospitality, guest satisfaction, and continuous improvement. This role is onsite in East Austin with competitive benefits and growth opportunities.

Qualifications

• Minimum 2 years of supervisory experience in a luxury, lifestyle, or boutique hotel.
• Experience with Opera or a similar property management system.
• Strong verbal and written communication with good judgment.
• Willingness to work weekends and holidays in a fast-paced environment.

Responsibilities

• Oversee Front Desk Agents and Night Auditors; coach and motivate.
• Ensure compliance with hotel controls, SOPs, policies, and service standards.
• Handle guest complaints and drive service recovery.
• Serve as Manager on Duty in the GM's absence.
• Assist with training, scheduling, payroll, and timecard approval.
• Support cost-saving actions and vendor relationships.
• Respond to audits and drive continual improvement across the department.
• Supervise on-property team during shifts and own guest issue accountability.

Skills

Supervisory experience

Communication skills

Team player

Flexible schedule

Tools

Opera PMS

Job description

ARRIVE Austin is seeking a Front Desk Manager to lead the day-to-day guest experience, mentoring Front Desk Agents and Night Auditors, and acting as Manager on Duty. You’ll partner with the GM on operations, training, and ensuring service standards across the property.

Join a boutique hotel team focused on luxury hospitality, guest satisfaction, and continuous improvement. This role is onsite in East Austin with competitive benefits and growth opportunities.