Luxury Front Desk Manager: Guest Experience Lead

Montage International; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage International in New York is seeking an Assistant Rooms Manager to lead and develop the Front Office team, ensuring flawless guest service, proactive communication, and strong relationships with VIP guests and local vendors.

The ideal candidate will have a college degree, 2–3 years of leadership experience in a luxury hotel, excellent organizational and MS Office skills, a positive attitude, and a willingness to participate in a continued learning environment, including weekend/night

Qualifications

• College degree preferred.
• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt and effectively use new software products.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Responsibilities

• Lead and manage the Front Office team.
• Brief staff on arrivals, VIPs and group activities.
• Build rapport with community leaders and vendors.
• Stay informed on local offerings to enhance guest experience.
• Ensure excellent guest service throughout stay.
• Select, train, and schedule front desk associates.
• Maintain procedures for Guest Relations to improve processes.
• Order supplies and manage inventory.
• Develop front desk staff to meet standards.
• Perform additional duties as assigned by business needs.

Skills

Front Office Leadership

Guest service excellence

Communication skills

Organizational skills

Time management

Adaptability

Positive attitude

Learning orientation

Dependability

Vendor relations

Education

College degree

Tools

MS Office suite

Job description

Montage International in New York is seeking an Assistant Rooms Manager to lead and develop the Front Office team, ensuring flawless guest service, proactive communication, and strong relationships with VIP guests and local vendors.

The ideal candidate will have a college degree, 2–3 years of leadership experience in a luxury hotel, excellent organizational and MS Office skills, a positive attitude, and a willingness to participate in a continued learning environment, including weekend/night