Luxury Front Desk Leader — Guest Experience

Hotel Phoenix; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hotel Phoenix in Atlanta, GA is seeking a Front Desk Manager to lead the front desk team, ensure seamless guest arrivals and departures, and uphold the property's luxury standards.

The role requires 3–5 years of progressive front office experience, supervisory responsibility, and proficiency with PMS systems such as Opera Cloud or Maestro, plus strong leadership and communication skills.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of progressive Front Office experience, with at least 2 years in a supervisory or management role at a luxury or five-star property.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in PMS (Opera Cloud, Maestro, or similar) and Microsoft Office Suite.
• Fluent in English; additional language skills highly desirable.

Responsibilities

• Oversee daily front desk operations, ensuring all guests receive a warm, professional, and efficient check-in and check-out experience.
• Maintain a visible presence in the lobby to engage guests, resolve concerns, and ensure satisfaction.
• Anticipate guest needs and preferences, collaborating with Guest Relations to personalize experiences.
• Ensure proper handling of VIPs, I Prefer members, and repeat guests in accordance with brand standards.
• Monitor and address guest feedback, implementing service recovery procedures where needed.
• Partner with other departments—Housekeeping, Concierge, Engineering, and Security—to ensure seamless guest experiences.

Skills

Leadership

Coaching

Team-building

Communication

Education

Bachelor's degree in Hospitality Management

Tools

PMS: Opera Cloud/Maestro

Microsoft Office

Job description

Hotel Phoenix in Atlanta, GA is seeking a Front Desk Manager to lead the front desk team, ensure seamless guest arrivals and departures, and uphold the property's luxury standards.

The role requires 3–5 years of progressive front office experience, supervisory responsibility, and proficiency with PMS systems such as Opera Cloud or Maestro, plus strong leadership and communication skills.