Luxury Front Desk Host | Guest Experience & Concierge

Kessler-Collection-6864b3fb; Birmingham (AL); On-site; USD 27,000 - 36,000; Full time

Job summary

Davidson Hospitality Group in Birmingham, AL is seeking a Front Desk Agent to welcome guests and ensure a memorable first impression. You will handle check-ins/outs, respond to inquiries, and collaborate with departments to deliver seamless service.

Applicants should have strong customer service skills, cash handling experience, and familiarity with hotel property management software. Availability to work evenings, weekends, and holidays is required.

Qualifications

• Experience delivering exceptional guest service in hospitality.
• Strong communication and interpersonal skills.
• Familiarity with hotel PMS and front desk operations.
• Ability to handle cash transactions accurately and securely.
• Willingness to work flexible shifts including evenings and weekends.

Responsibilities

• Provide exceptional guest service and create a welcoming first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues professionally.
• Assist guests with recommendations for local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area and assist with cash handling.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Problem solving

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS

Microsoft Office

Job description

Davidson Hospitality Group in Birmingham, AL is seeking a Front Desk Agent to welcome guests and ensure a memorable first impression. You will handle check-ins/outs, respond to inquiries, and collaborate with departments to deliver seamless service.

Applicants should have strong customer service skills, cash handling experience, and familiarity with hotel property management software. Availability to work evenings, weekends, and holidays is required.