Luxury Front Desk Concierge — Weekend Shifts

FirstService Residential; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K match

Paid time off & holidays

Pet insurance

Verizon discount

Tuition reimbursement

Wellbeing resources

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential is seeking a Concierge/Front Desk professional to support front desk operations at a luxury condominium building in Las Vegas. This role offers hands-on experience and growth in property management.

Schedule is Wednesday-Sunday 6:30 am-3:00 pm, with weekends required. The position pays $18.00 per hour with standard benefits and opportunities for advancement within the company.

Qualifications

• High school diploma or equivalency required.
• Must possess strong customer service background.
• Demonstrates excellent customer service, communication and time management skills.
• Must be well groomed and maintain a professional demeanor at all times.
• A general knowledge of the community to provide directions and recommendations.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.

Responsibilities

• Provides a warm welcome to residents and guests.
• Register guest or vendor in our system
• Announce all guests to resident for access.
• Direct guest(s) to resident’s unit
• Responds to resident’s request in a professional manner
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including camera system
• Maintains daily log, records and forms
• Maintains resident records and forms in FirstService Residential Connect.
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance required
• Has the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends.
• Attend and participate in designated meetings or functions as requested by the General Manager
• Responds and documents resident concerns and complaints in a timely manner before escalation to management
• Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
• Answers calls/emails from residents, provides assistance and follow-up, as appropriate
• Understands community guidelines and refers to governing document resources
• Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member
• May be assigned other duties

Skills

Customer service

Communication

Time management

Professional demeanor

Grooming

Microsoft Outlook

Word

Excel

Education

High school diploma or equivalent

College courses in business or hospitality (preferred)

Tools

Outlook

Word

Excel

Job description

FirstService Residential is seeking a Concierge/Front Desk professional to support front desk operations at a luxury condominium building in Las Vegas. This role offers hands-on experience and growth in property management.

Schedule is Wednesday-Sunday 6:30 am-3:00 pm, with weekends required. The position pays $18.00 per hour with standard benefits and opportunities for advancement within the company.