Luxury Concierge - 1st/2nd Shift

Village Green; Cleveland (OH); On-site; USD 23,639 - 25,816; Part time

Job summary

A property management company in Cleveland, Ohio, is seeking a concierge to serve as a customer service representative for residents and guests. This role requires weekend availability, flexibility, and effective communication skills. Responsibilities include greeting residents, distributing information, and maintaining a clean lobby area. The position offers pay ranging from $17.16 to $18.74 per hour plus a quarterly bonus. A team-oriented attitude and good common sense are essential for success.

Qualifications

• Availability to work a flexible schedule any day of the week.
• Ability to resolve minor problems while maintaining a friendly and professional manner.

Responsibilities

• Greet residents and guests courteously as they enter the building.
• Distribute brochures, floor plans, and other collateral to clients.
• Maintain the front desk, lobby area, and applicable storage closets clean and orderly.

Skills

Good common sense when assisting residents

Effective communication skills

Team‑oriented attitude

Job description

Weekend Availability is a must! The concierge serves as a customer service representative to our prospects and current residents.

Position Overview

We are an equal opportunity employer committed to diversity. All individuals are encouraged to apply.

Schedule

• First Shift - 9am-6pm
• Second Shift - 3pm-11pm

Pay will range from $17.16 to $18.74 per hour plus a quarterly bonus.

Essential Job Functions and Responsibilities

• Greet residents and guests courteously as they enter the building.
• Provide recommendations to residents on community attractions and local amenities when requested.
• Distribute brochures, floor plans, and other collateral to clients.
• Complete guest cards, give mini tours, and act on leasing behalf during off‑hours.
• Retrieve packages for residents.
• Provide refreshments to residents and guests.
• Maintain the Concierge Binder and ensure the front lobby is stocked with magazines, collateral, maps, transportation schedules, and menus.
• Use the internet to provide detailed information to residents and guests.
• Keep the front desk, lobby area, and applicable storage closets clean and orderly.
• Prepare incident reports and related documentation.
• Adhere to established fair‑housing policies.
• Communicate with co‑workers, management, residents, vendors, and external contacts in a courteous and professional manner.
• Maintain confidentiality regarding co‑workers, management, owners, past and current residents, vendors, and all external contacts.

Qualifications

• Good common sense when assisting residents and their guests.
• Availability to work a flexible schedule any day of the week.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Effective communication skills.
• Team‑oriented attitude.

All locations are drug‑free; pre‑employment drug tests and background checks are required.