Luxury Front Desk Concierge for Upscale Residences

Zohorecruit; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to provide outstanding service for residents and guests in our luxury high-rises.

The ideal candidate is passionate about hospitality and guest experiences, with a focus on prevention, safety, and a welcoming presence at the front entry.

Qualifications

• Minimum two years of hospitality, customer service, or front-facing service experience.
• Strong situational awareness and problem-solving abilities.
• Ability to respond promptly and courteously to residents’ and guests’ needs.
• Neat, polished, and professionally groomed appearance.
• Organized, proactive, productive, and self-motivated with a positive attitude.
• Ability to think clearly, remain composed, and make quick decisions under pressure.
• Outstanding interpersonal skills and a naturally welcoming demeanor.

Responsibilities

• Warmly greet and open doors for residents, guests, and visitors.
• Provide a seamless arrival and departure experience, offering assistance with bags, packages, umbrellas, and curbside needs.
• Maintain a strong presence at the front entry and ensure the lobby entrance remains clean, orderly, and welcoming.
• Monitor front entry activity to support resident safety and building security.
• Manage vehicle and pedestrian flow at the front drive; assist with rideshare, deliveries, and authorized vendor access.
• Communicate professionally in person and via radio or phone.
• Coordinate with the concierge and management team to support building operations.
• Assist with package handling and deliveries as needed.
• Provide directions, local information, and general assistance with a polished, guest-focused demeanor.
• Maintain confidentiality and uphold all building standards.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Able to work outdoors, in heat and cold weather.

Skills

Situational awareness

Problem-solving

Guest service

Interpersonal skills

Front desk

Hospitality experience

Professional grooming

Job description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to provide outstanding service for residents and guests in our luxury high-rises.

The ideal candidate is passionate about hospitality and guest experiences, with a focus on prevention, safety, and a welcoming presence at the front entry.