Luxury Front Desk Concierge – Irvine

Action Property Management; Irvine (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Life and disability coverage

Paid time off

Job summary

Action Property Management is seeking a Full-Time Front Desk Associate for our Marquee Park Place luxury association in Irvine, CA. The role focuses on delivering exceptional resident service, managing front desk operations, and maintaining a secure, welcoming lobby.

The position requires at least 1 year of customer service experience, a polished appearance, and a proactive, team-oriented attitude. Pay is $21–$22 per hour with a comprehensive benefits package.

Qualifications

• Must be over 18 years of age and pass a pre-employment background check and drug screening.
• High school diploma or GED equivalent is required.
• At least 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents.

Skills

Customer service

Front desk operations

Teamwork

Positive attitude

Problem solving

Proactive service

Education

High school diploma or GED

Job description

Action Property Management is seeking a Full-Time Front Desk Associate for our Marquee Park Place luxury association in Irvine, CA. The role focuses on delivering exceptional resident service, managing front desk operations, and maintaining a secure, welcoming lobby.

The position requires at least 1 year of customer service experience, a polished appearance, and a proactive, team-oriented attitude. Pay is $21–$22 per hour with a comprehensive benefits package.