Luxury Front Desk Concierge – 5-Star Resident Experience

Action Property Management; Sacramento (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health benefits and PTO

ADP Marketplace employee discounts

Ongoing hospitality and property mgmt.

Career growth opportunities

Values-driven culture

Job summary

Action Property Management is seeking Front Desk Associates for our luxury Sacramento community. The role focuses on delivering 5-star resident service, maintaining a pristine lobby, and managing front desk operations with a professional demeanor.

The team emphasizes hospitality experience, strong communication, and a proactive, solutions-oriented approach to guest interactions. Benefits include comprehensive health options and opportunities for growth.

Qualifications

• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Skills

Customer service

Hospitality experience

Professional appearance

Team player

Strong judgment

Proactive service

Education

High School Diploma or equivalent

Job description

Action Property Management is seeking Front Desk Associates for our luxury Sacramento community. The role focuses on delivering 5-star resident service, maintaining a pristine lobby, and managing front desk operations with a professional demeanor.

The team emphasizes hospitality experience, strong communication, and a proactive, solutions-oriented approach to guest interactions. Benefits include comprehensive health options and opportunities for growth.