Luxury Front Desk Concierge – Guest Experience Leader

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Shore Lodge Whitetail Club in McCall, Idaho, seeks a Front Desk Agent to warmly welcome guests, assist with check-in, and coordinate with Spa, dining, and activities. The role requires handling reservations, providing area guidance, and ensuring a seamless guest experience across departments.

The successful candidate will communicate clearly, manage multiple tasks, and maintain a polished lobby presence while supporting night audit and reporting as needed.

Qualifications

• 6 months of relevant customer engagement experience at a high-end hotel, resort, or private club preferred.
• Ability to deal with problems with initiative and good judgment.
• Lodging software experience a plus.

Responsibilities

• Provide excellent customer service to guests, Club Members, and associates.
• Register guests at Shore Lodge check-in and assist with orientation.
• Accommodate special requests and facilitate amenity requests.
• Provide information on facilities, events, tours, and transportation schedules.
• Process accurate reservations from incoming calls.
• Prepare guest folios, keys, and information for next day arrivals.
• Answer multiple phone lines and direct calls lodge wide as necessary.

Skills

Customer service

Multitasking

MS Office

Communication

Problem solving

Hospitality experience

Tools

Lodging software

Job description

Shore Lodge Whitetail Club in McCall, Idaho, seeks a Front Desk Agent to warmly welcome guests, assist with check-in, and coordinate with Spa, dining, and activities. The role requires handling reservations, providing area guidance, and ensuring a seamless guest experience across departments.

The successful candidate will communicate clearly, manage multiple tasks, and maintain a polished lobby presence while supporting night audit and reporting as needed.