Night Front Desk & Guest Experience Auditor

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Shore Lodge in McCall, Idaho is seeking a dedicated Night Audit to welcome guests and Members of Whitetail, handling late-evening and early-morning front desk duties. The role includes nightly reporting and closing procedures for the resort.

The position requires weekend and holiday availability on an evening/swing shift, with strong customer service, multitasking, and familiarity with Microsoft applications and lodging software.

Qualifications

• Proficient with Microsoft applications (Word, Excel, Outlook).
• Experience using lodging software preferred.
• Attention to detail and ability to multitask in a front desk environment.

Responsibilities

• Greet guests at check-in and assist with procedures and orientation.
• Process reservations and wake-up calls as needed.
• Complete nightly reports, logs, and closing procedures.
• Maintain lobby and desk appearance and handle checkout/billing at end of stays.
• Answer phone lines and direct calls across the resort.
• Provide excellent customer service to guests and members.

Skills

Microsoft applications

Outlook

Internet Navigation

Education

High School Diploma or equivalent Education

Tools

Microsoft Office

Job description

Shore Lodge in McCall, Idaho is seeking a dedicated Night Audit to welcome guests and Members of Whitetail, handling late-evening and early-morning front desk duties. The role includes nightly reporting and closing procedures for the resort.

The position requires weekend and holiday availability on an evening/swing shift, with strong customer service, multitasking, and familiarity with Microsoft applications and lodging software.