Guest Services Ambassador - 5-Star Front Desk & Bell

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Shore Lodge Whitetail Club in McCall, ID is seeking a Guest Services Attendant to warmly welcome guests, assist with luggage, and coordinate front-of-house services at a 5-star standard.

The role supports bell, valet, transportation, concierge and theater operations, requiring an outgoing, patient team member who excels at multi-tasking and guest engagement, with weekend/holiday availability preferred.

Qualifications

• 3 months of relevant customer engagement experience at a high-end hotel, resort, or private club preferred.
• Flexibility to work frequent weekend and holiday hours and varied hours of operation.
• Ability to multi-task while providing superior customer service.

Responsibilities

• Serve as a Shore Lodge ambassador, engaging guests at every opportunity.
• Ensure front door reception and arrival/departure service with a 5-star standard.
• Assist guests with loading/unloading luggage and escort to rooms.
• Provide orientation of Shore Lodge/Whitetail and surrounding area.
• Maintain cleanliness of exterior entry, lobby, and Bell staff area.
• Coordinate Movie Theatre reservations and start-up guest services.
• Maintain inventory and cleanliness of Theatre Concessions room.
• Maintain Resort Transportation Vehicles: cleanliness and fuel levels.
• Arrange and maintain luggage carts.
• Perform in-room deliveries and valet parking as requested.
• Fulfill transportation requests for members and guests nearby.
• Support Front Office and resort staff as needed.
• Monitor Game Room and other resort amenities for orderliness.

Skills

Customer engagement

Multi-tasking

Excellent communication

Valid driver's license

Job description

Shore Lodge Whitetail Club in McCall, ID is seeking a Guest Services Attendant to warmly welcome guests, assist with luggage, and coordinate front-of-house services at a 5-star standard.

The role supports bell, valet, transportation, concierge and theater operations, requiring an outgoing, patient team member who excels at multi-tasking and guest engagement, with weekend/holiday availability preferred.