Guest Services Ambassador - 5-Star Front Desk & Bell

Shore-Lodge-Whitetail-LLC

McCall (ID)

On-site

USD 21,000 - 30,000

Full time

14 days+
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Job summary

Shore Lodge Whitetail Club in McCall, ID is seeking a Guest Services Attendant to warmly welcome guests, assist with luggage, and coordinate front-of-house services at a 5-star standard.

The role supports bell, valet, transportation, concierge and theater operations, requiring an outgoing, patient team member who excels at multi-tasking and guest engagement, with weekend/holiday availability preferred.

Qualifications

  • 3 months of relevant customer engagement experience at a high-end hotel, resort, or private club preferred.
  • Flexibility to work frequent weekend and holiday hours and varied hours of operation.
  • Ability to multi-task while providing superior customer service.

Responsibilities

  • Serve as a Shore Lodge ambassador, engaging guests at every opportunity.
  • Ensure front door reception and arrival/departure service with a 5-star standard.
  • Assist guests with loading/unloading luggage and escort to rooms.
  • Provide orientation of Shore Lodge/Whitetail and surrounding area.
  • Maintain cleanliness of exterior entry, lobby, and Bell staff area.
  • Coordinate Movie Theatre reservations and start-up guest services.
  • Maintain inventory and cleanliness of Theatre Concessions room.
  • Maintain Resort Transportation Vehicles: cleanliness and fuel levels.
  • Arrange and maintain luggage carts.
  • Perform in-room deliveries and valet parking as requested.
  • Fulfill transportation requests for members and guests nearby.
  • Support Front Office and resort staff as needed.
  • Monitor Game Room and other resort amenities for orderliness.

Skills

Customer engagement
Multi-tasking
Excellent communication
Valid driver's license

Job description

Shore Lodge Whitetail Club in McCall, ID is seeking a Guest Services Attendant to warmly welcome guests, assist with luggage, and coordinate front-of-house services at a 5-star standard.

The role supports bell, valet, transportation, concierge and theater operations, requiring an outgoing, patient team member who excels at multi-tasking and guest engagement, with weekend/holiday availability preferred.

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