Luxury Front Desk Concierge — Guest Experience Lead

Stratton Amenities; Washington; Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Stratton Amenities is seeking engaging and professional individuals to act as front desk concierges for luxury residential high-rises in Washington. Floater shifts require delivering exceptional hospitality, anticipating resident needs and maintaining a welcoming lobby environment.

Ideal candidates have hospitality experience, outstanding communication, and the ability to handle multiple tasks with discretion and efficiency. This role offers growth, a dynamic team, and performance-based rewards.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• At least two years of hospitality experience.
• Outstanding guest service abilities.
• Well-groomed, professional appearance.
• Able to listen and react quickly to residents' and guests' requests.
• Organized, proactive and self-motivated.

Responsabilités

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, move-ins, reservations, pet walking, dry-cleaning, etc.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends and holidays.

Connaissances

Communication

Problem-solving

Interpersonal skills

Organization

Self-motivation

Professional appearance

Active listening

Description du poste

Stratton Amenities is seeking engaging and professional individuals to act as front desk concierges for luxury residential high-rises in Washington. Floater shifts require delivering exceptional hospitality, anticipating resident needs and maintaining a welcoming lobby environment.

Ideal candidates have hospitality experience, outstanding communication, and the ability to handle multiple tasks with discretion and efficiency. This role offers growth, a dynamic team, and performance-based rewards.