Luxury Front Desk Concierge – Guest Experience Champion

Stratton Amenities; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities is a luxury concierge service providing hotel-style front desk operations for upscale residential buildings in Baltimore. We are seeking engaging, energetic, friendly professionals to deliver outstanding service to residents and guests.

The Floater position offers flexible shifts, a chance to develop hospitality skills, and opportunities to join a dedicated team that values discretion, reliability, and exceptional guest experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service focus.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents' and guests' requests.
• Have at least two years of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities' requests including local transportation, move-ins, dinner reservations, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Listening skills

Organization

Proactiveness

Professional appearance

Discretion

Education

Hospitality experience (2+ years)

Job description

Stratton Amenities is a luxury concierge service providing hotel-style front desk operations for upscale residential buildings in Baltimore. We are seeking engaging, energetic, friendly professionals to deliver outstanding service to residents and guests.

The Floater position offers flexible shifts, a chance to develop hospitality skills, and opportunities to join a dedicated team that values discretion, reliability, and exceptional guest experiences.