Luxury Front Desk Concierge | Guest Experience Lead

Stratton Amenities; South Carolina; Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Rewards program

Zusammenfassung

Stratton Amenities provides luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. We seek engaging, energetic, and professional individuals to serve residents and guests in our luxury residential high-rise.

Join a team that values hospitality, exceptional guest experiences, and a positive attitude. We offer a fun work environment with competitive pay and rewards based on performance and accomplishments.

Qualifikationen

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Aufgaben

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Professional telephone etiquette and message delivery.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Kenntnisse

Verbal communication

Written communication

Problem solving

Ownership & accountability

Active listening

Hospitality experience

Interpersonal skills

Organization & proactivity

Appearance & grooming

Decision making under pressure

Jobbeschreibung

Stratton Amenities provides luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. We seek engaging, energetic, and professional individuals to serve residents and guests in our luxury residential high-rise.

Join a team that values hospitality, exceptional guest experiences, and a positive attitude. We offer a fun work environment with competitive pay and rewards based on performance and accomplishments.