Luxury Front Desk Concierge - Guest Experience

Auberge Collection; Santa Fe (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Auberge Collection in Santa Fe seeks a warm, professional Front Desk Agent to greet guests and set the tone for an exceptional stay with attentive service and hospitality.

You will manage check-ins/outs, reservations, guest communications, and payments, coordinating with departments to ensure seamless service and accurate records.

The role emphasizes multitasking, strong communication, and familiarity with hotel management systems.

Qualifications

• 1 year in a similar front desk role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Greet guests on arrival with a warm, professional welcome.
• Manage smooth check-in and check-out processes.
• Handle room reservations, confirm guest information, assign rooms, and communicate special requests.
• Provide accurate information regarding hotel services, amenities, and policies.
• Address guest inquiries and requests promptly and professionally.
• Process payments and handle financial transactions including cash handling.
• Serve as a central communication point between guests and hotel departments.
• Maintain accurate records of guest interactions, requests, and transactions.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Tools

PMS software

Job description

Auberge Collection in Santa Fe seeks a warm, professional Front Desk Agent to greet guests and set the tone for an exceptional stay with attentive service and hospitality.

You will manage check-ins/outs, reservations, guest communications, and payments, coordinating with departments to ensure seamless service and accurate records.

The role emphasizes multitasking, strong communication, and familiarity with hotel management systems.