Luxury Front Desk Concierge | Flexible Hours

Casa Cipriani New York; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Casa Cipriani New York is seeking a Front Desk Agent to provide exceptional customer service and create a welcoming experience for all guests. Responsibilities include checking guests in and out, providing information about hotel amenities, and handling guest inquiries with professionalism.

The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Previous hotel front desk or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or customer service experience preferred.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently.
• Provide information about hotel amenities and services.
• Address guest concerns promptly.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Proficient in hotel management software

Education

High school diploma or equivalent

Tools

Hotel management software (Opera, Mews)

Job description

Casa Cipriani New York is seeking a Front Desk Agent to provide exceptional customer service and create a welcoming experience for all guests. Responsibilities include checking guests in and out, providing information about hotel amenities, and handling guest inquiries with professionalism.

The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Previous hotel front desk or customer service experience is preferred.