Front Desk Agent

Casa Cipriani New York; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Casa Cipriani New York is seeking a Front Desk Agent to provide exceptional customer service and create a welcoming experience for all guests. Responsibilities include checking guests in and out, providing information about hotel amenities, and handling guest inquiries with professionalism.

The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Previous hotel front desk or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or customer service experience preferred.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently.
• Provide information about hotel amenities and services.
• Address guest concerns promptly.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Proficient in hotel management software

Education

High school diploma or equivalent

Tools

Hotel management software (Opera, Mews)

Job description

Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced environment.

ESSENTIAL FUNCTIONS AND DUTIES:

• Greet and welcome guests in a friendly and professional manner upon arrival.
• Check guests in and out efficiently, ensuring all information is accurately entered into the system.
• Provide guests with information about hotel amenities, services, and local attractions.
• Answer phone calls and respond to inquiries in a courteous and timely manner.
• Handle reservations, changes, and cancellations, ensuring accuracy and availability.
• Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction.
• Assist with luggage handling and special requests, ensuring a high level of guest comfort.
• Maintain a clean and organized front desk area, ensuring it is presentable at all times.
• Process payments, handle cash, and prepare billing for guests at check‑out.
• Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• Monitor and update the room availability and reservation system to reflect real‑time status.
• Ensure all guest information is kept confidential, following hotel policies and procedures.
• Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest.

KNOWLEDGE, EXPERIENCE AND SKILLS

• High school diploma or equivalent required.
• Previous hotel front desk or customer service experience preferred.
• Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus).
• Strong communication skills, both verbal and written.
• Exceptional attention to detail and ability to multi‑task.
• Ability to remain calm and efficient under pressure.
• Friendly, approachable, and customer‑focused demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in multiple languages is a plus.

PHYSICAL ACTIVITIES AND REQUIREMENT OF THIS POSITION:

• Ability to sit or stand for extended periods.
• Occasional lifting of up to 25 pounds.
• Must be able to work in a fast‑paced, high‑pressure environment.