Spa Concierge: Guest Experience Specialist

Cipriani; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Cipriani is seeking a Spa Concierge in New York, NY to provide exceptional customer service and assist guests with inquiries and reservations. The ideal candidate will greet guests warmly, coordinate spa appointments, and maintain a clean and welcoming environment. Excellent communication and organizational skills are required, along with a friendly demeanor. Flexibility in scheduling is essential to accommodate guests. This position is crucial for enhancing the overall guest experience at the spa.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication skills with a friendly demeanor.
• Proficiency with appointment scheduling software.

Responsibilities

• Greet guests warmly and assist with check-in procedures.
• Schedule spa treatments and coordinate appointment times.
• Maintain cleanliness in the reception area and waiting lounge.

Skills

Customer service

Strong organizational skills

Interpersonal skills

Flexibility in scheduling

Job description

Cipriani is seeking a Spa Concierge in New York, NY to provide exceptional customer service and assist guests with inquiries and reservations. The ideal candidate will greet guests warmly, coordinate spa appointments, and maintain a clean and welcoming environment. Excellent communication and organizational skills are required, along with a friendly demeanor. Flexibility in scheduling is essential to accommodate guests. This position is crucial for enhancing the overall guest experience at the spa.