Luxury Pool Supervisor: Guest Experience Lead

Four Seasons Hotels and Resorts; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee culture

Learning & development

Diversity & engagement events

Discounts & travel programs

Medical, dental, vision & retirement

Job summary

Four Seasons Hotel Miami is seeking a Pool Supervisor who will lead the pool deck operations with a guest-first mindset and a passion for service excellence. You will supervise attendants, servers, and bartenders, ensuring adherence to Four Seasons standards, safety, and impeccable hospitality for residents and guests alike, across indoor and outdoor settings in a luxury hotel environment.

Flexibility in scheduling, the ability to multi-task under pressure, and a proven track record in luxury

Qualifications

• 1-2 years supervisory experience in a food and beverage related role.
• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
• The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
• A sincere willingness to provide service to residents, guests, and peers
• Good organizational skills, with the ability to work with teams all around the hotel
• Ability to function well under pressure, set priorities and adjust to changing conditions
• High work ethic, with a sense of responsibility for the role filled within our team
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule: able to work weekdays, weekends, and holidays shifts
• Ability to multi-task in a high volume and demanding environment
• Requires reading, writing and oral proficiency in the English language

Responsibilities

• Supervise day-to-day operations of the pool deck
• Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
• Ensure all staff adhere to Four Seasons standards of service for pool service and food and beverage service
• Assist managing inventory, scheduling, and meal breaks for staff
• Review daily arrivals to ensure proper handling of VIP guests, residents, return guests, groups, etc.
• Supervise the consistency of quality and efficiency of food and beverage service
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed

Skills

Supervisory experience

Food & beverage service

Guest service

Multi-tasking

English proficiency

Job description

Four Seasons Hotel Miami is seeking a Pool Supervisor who will lead the pool deck operations with a guest-first mindset and a passion for service excellence. You will supervise attendants, servers, and bartenders, ensuring adherence to Four Seasons standards, safety, and impeccable hospitality for residents and guests alike, across indoor and outdoor settings in a luxury hotel environment.

Flexibility in scheduling, the ability to multi-task under pressure, and a proven track record in luxury