Luxury Front Desk Concierge

Farmhouse Inn; California; On-site; USD 25,000 - 39,000; Full time

Job summary

Farmhouse Inn in California seeks a Front Desk Agent to deliver personalized luxury service from arrival to departure. You will welcome guests, handle check-in/check-out, assist with reservations, answer requests, and coordinate with departments to ensure a seamless stay.

Ideal candidates are warm, detail-oriented, discreet, with experience in luxury hospitality or customer service. This on-site role requires evenings, weekends, and varied shifts in a premium resort setting.

Qualifications

• High school diploma or equivalent required.
• Previous luxury hotel, resort, hospitality, or customer service experience preferred.
• Experience with hotel property management systems preferred.

Responsibilities

• Greet guests with warmth and professionalism; manage check-in/check-out.
• Provide information on resort amenities, dining, spa, winery experiences, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless service.
• Handle guest requests, responses, and concerns with empathy and promptness.
• Upsell rooms, packages, dining, and spa experiences to enhance guest satisfaction.

Skills

Guest service

Interpersonal skills

Communication

Organizational skills

Cash handling

Microsoft Office

Education

High school diploma

Tools

PMS software

Microsoft Office

Job description

Farmhouse Inn in California seeks a Front Desk Agent to deliver personalized luxury service from arrival to departure. You will welcome guests, handle check-in/check-out, assist with reservations, answer requests, and coordinate with departments to ensure a seamless stay.

Ideal candidates are warm, detail-oriented, discreet, with experience in luxury hospitality or customer service. This on-site role requires evenings, weekends, and varied shifts in a premium resort setting.