Front Desk Agent — Luxury Inn Guest Services

SmartRecruiters, Inc.; Los Olivos (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Inn at Mattei’s Tavern, Auberge Collection in Los Olivos, California, is seeking a Front Desk Agent to welcome guests, manage check-in/out, and coordinate guest services throughout their stay.

You will handle reservations, communicate policies, and work with various departments to ensure a seamless guest experience. The role requires strong service skills, reliability, and a proactive, team-oriented attitude.

Qualifications

• Ability to handle multiple tasks efficiently.
• Strong interpersonal and communication skills.
• Excellent follow-through and attention to detail.
• Excellent written communication skills.
• Willingness to work holidays and weekends as business levels dictate.
• Pleasant and professional phone demeanor.
• Team-focused with a proactive approach to responsibilities.
• Ability to take on new administrative or operational tasks.

Responsibilities

• Greet guests on arrival and manage check-in/check-out.
• Handle room reservations, confirm guest details, assign rooms, and relay special requests.
• Provide responsive guest service addressing inquiries and concerns.
• Process payments accurately and coordinate with the accounting department.
• Serve as central communication between guests and hotel departments and maintain records.

Skills

Multitasking

Interpersonal communication

Attention to detail

Written communication

Phone etiquette

Team player

Flexible holidays/weekends

Adaptability

Tools

Opera

Unifocus

Google

TripAdvisor

Yelp

OpenTable

Job description

The Inn at Mattei’s Tavern, Auberge Collection in Los Olivos, California, is seeking a Front Desk Agent to welcome guests, manage check-in/out, and coordinate guest services throughout their stay.

You will handle reservations, communicate policies, and work with various departments to ensure a seamless guest experience. The role requires strong service skills, reliability, and a proactive, team-oriented attitude.