Luxury Front Desk Agent – Guest Experience

Ctpberk; Sonoma (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Fairmont Sonoma Mission Inn & Spa in Sonoma, CA, is seeking a Front Office Agent to be the welcoming face of our luxury resort.

You will handle check-ins/outs, register arrivals, process payments, answer questions, and coordinate with housekeeping and bell staff; professionalism and guest service are essential.

Training provided; applicants with customer service experience are welcome. A high school diploma is required and professional grooming standards apply.

Qualifications

• High school diploma or equivalent required.
• Basic computer, cash-handling, and math skills required.
• Customer service experience is a plus but not required.

Responsibilities

• Greet guests and perform check-ins and check-outs.
• Register arrivals and process payments; settle guest accounts.
• Answer phones and answer guest questions.
• Run daily front-desk reports and coordinate with housekeeping and bell staff.

Skills

Customer Service

Cash Handling

Mathematics

Computer Basics

Education

High School Diploma

Tools

POS System

Job description

Fairmont Sonoma Mission Inn & Spa in Sonoma, CA, is seeking a Front Office Agent to be the welcoming face of our luxury resort.

You will handle check-ins/outs, register arrivals, process payments, answer questions, and coordinate with housekeeping and bell staff; professionalism and guest service are essential.

Training provided; applicants with customer service experience are welcome. A high school diploma is required and professional grooming standards apply.