Luxury Front Desk Associate — Member Experience Champion

SmartRecruiters, Inc.; Bloomfield Hills (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Club membership

Wellness perks

Job summary

Equinox in Bloomfield Hills, MI seeks energetic Front Desk Associates to warmly greet members, answer calls, aid guests, and keep accounts updated. You will maintain a tidy reception, work opening/closing shifts, and help other departments as needed.

The role emphasizes outstanding customer service, reliability, and a friendly, professional presence. High school diploma and 1 year in customer service required; health and fitness interest is a plus; must communicate effectively in person, by

Qualifications

• Minimum of 1 year in customer service or related experience.
• Must be friendly, vibrant, and outgoing.
• Effective communication in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Phone handling

Communication

Professional demeanor

Education

High school diploma/GED

Job description

Equinox in Bloomfield Hills, MI seeks energetic Front Desk Associates to warmly greet members, answer calls, aid guests, and keep accounts updated. You will maintain a tidy reception, work opening/closing shifts, and help other departments as needed.

The role emphasizes outstanding customer service, reliability, and a friendly, professional presence. High school diploma and 1 year in customer service required; health and fitness interest is a plus; must communicate effectively in person, by