Guest Experience Specialist — Luxury Wellness Club

SmartRecruiters, Inc.; San Mateo (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Perks and incentives with Training,Spa

Job summary

Equinox is seeking energetic Front Desk Associates to join our team in a high-standard luxury health and hospitality environment. You will greet members, answer phones, address questions, update accounts, and help maintain a clean, welcoming front desk area while supporting other departments as needed.

This role emphasizes outstanding customer service, active participation in tours, and flexibility to cover opening, mid-day, and closing shifts in a dynamic club setting.

Qualifications

• Reliable, professional, and friendly.
• Interest in health, fitness, or sports is a plus.
• Excellent in-person, email, and phone communication.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns, and discrepancies.
• Update members’ accounts when needed.
• Maintain an orderly and clean work area.
• Work opening/closing/mid-day shifts.
• Tour members when appropriate.
• Provide the highest level of customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Skills

Customer service

Phone etiquette

Communication

Tools

CRM software

Job description

Equinox is seeking energetic Front Desk Associates to join our team in a high-standard luxury health and hospitality environment. You will greet members, answer phones, address questions, update accounts, and help maintain a clean, welcoming front desk area while supporting other departments as needed.

This role emphasizes outstanding customer service, active participation in tours, and flexibility to cover opening, mid-day, and closing shifts in a dynamic club setting.